FAQs

You’ve got questions and we’ve got answers.

Appointments

To schedule an appointment, click “Book” in our main menu, or call our office at 919-655-3929.

We collect your credit card and charge a deposit when you schedule an appointment. To avoid losing your booking deposit, notify us at least 48 hours ahead of your appointment to cancel or reschedule.

If you arrive more than 10 minutes late for an appointment, we will do our best to see you, but you may be asked to reschedule based on schedule availability.

CLARA was founded by Dr. Rebecca Bialas and Dr. Joanna Hooten, both board-certified dermatologists with the highest level of knowledge about skin health. We believe in the importance of dermatologist-led treatment plans, and your skin care plan will always be overseen by a dermatologist at CLARA. We also have an incredible team of providers, trained in CLARA’s consistent approach to skin care, that work with us to deliver the excellent experience you’ve come to expect from CLARA. 

Payments

CLARA Dermatology is a direct pay practice, which means we do not accept insurance plans and are out-of-network for all insurance plans. We have transparent pricing for all visits and treatments. We are not a concierge practice and do not charge a membership fee. All patients are welcome at Clara Dermatology.

For patients with private insurance, we can provide you with a coded receipt that you can submit to your insurance company for reimbursement, or to have charges applied to your deductible. Not all insurance companies allow reimbursement for services. It is the responsibility of the patient to check with their insurance providers about rules regulating reimbursement.

Clara Dermatology is a direct care practice and does not participate in Medicare or other government health insurance plans. We welcome Medicare, Medicaid, and Tricare patients at Clara Dermatology, but due to government regulations, patients with Medicaid, Medicare, Tricare, or other government insurance programs cannot be reimbursed by their insurance for services rendered. 

Patients of Clara Dermatology with private insurance may choose to submit a coded receipt to their insurance company for a refund of some of their bill or to have charges applied to their deductible. Clara Dermatology makes no guarantee that you will be reimbursed for these claims. We recommend that you check with your insurance company with any questions. Please request a coded receipt at the time of your visit. 

Due to government regulations, patients with Medicaid, Medicare, Tricare, or other government insurance programs can be seen at Clara Dermatology for medical services but cannot be reimbursed by their insurance for services rendered. Patients must sign a Private Contract form prior to their visit to contract directly with Clara Dermatology for their care.

Yes! Patients may elect to use their insurance to pay for any necessary blood work, pathology, or prescription medications ordered by Clara Dermatology. You’ll also be able to take advantage of the low cash pay fees that we have negotiated for our patients in need of blood work, pathology, or prescriptions, and you may find that these prices are lower than those billed through your insurance.

Yes! HSA or FSA funds can be used to pay for medical services at Clara Dermatology. 

We accept cash, checks, credit cards and Apple Pay. Health spending and flex spending accounts are accepted forms of payment for medical services. We do not accept Care Credit. Payment is due at the time of service.

Per the “No Surprises Act”, here is the Good Faith Estimate of what you could pay for medical services at CLARA Dermatology PLLC: For new patients: Service Code 99203 New Patient Visit: Level 3 $150 For existing patients: Service Code 99213 Established Patient Visit: Level 3 $150 This estimate does not apply for services that are not traditionally covered by insurance such as cosmetic services.

Yes! The best way to stay in the loop is to sign up for our mailing list and follow us on social media @clara.derm.

Policies

We do! You earn 1 point for every dollar spent on cosmetic treatments. When you reach 2500 points, you earn 20% off your treatments and products on a day of your choice. The CLARA Consult and product purchases do not accumulate Loyalty program points. All patients are automatically enrolled in our Loyalty program.
A referral from a patient is the best compliment! When you refer a new patient and they mention your name, we add 50 points to your Loyalty point balance. Thank you!

Yes, we love to collaborate with like-minded partners. Contact us at to see if we would be a good fit: hello@claradermatology.com

All of our treatments and packages are final sale and not refundable and non-transferable. For questions about return/exchange of products, please see the FAQ section of our Shop.

Gift cards can be purchased through our online booking (and will be emailed directly to the recipient) or a physical card can be purchased in person. Gift cards can be redeemed online or in office for a CLARA Consult, treatment, or products. Gift cards never expire.

Products

Yes! We have a curated line of medical-grade skin care products to care for every skin type. Explore our collection in office or click Shop. 

Yes! We strive to include only the best ingredients in our products that yield great results for your skin. We omit things like parabens, sulfates, and other chemicals that are known to be (or thought to be) harmful to your body or to the planet. Our products meet California’s standards, which are the strictest in the U.S. Our products are cruelty-free, and tested on dermatologists, not animals! You can explore our products by booking an Everyday Facial, where we will customize a routine based on your skin needs.

The best way to get advice tailored specifically to you and your skin is to book a cosmetic consultation with one of our doctors. We will put together a personalized skin care plan just for you! These visits are available in person and virtually.

We’ve also included recommendations based on skin type and concern on each product page in our shop. To help guide you, we’ve put together Collections of products that work well together for different skin goals.

Gift cards can be purchased in our online Shop, and will be emailed directly to the recipient.

Gift cards can be redeemed online or in our clinic + retail store for either products or skincare treatments. And, they never expire!

We’re happy to help. We have more detailed information in the FAQ section in our Shop

We’re happy to help. We have more detailed information about this in the FAQ section in our Shop

We’re happy to help! Reach out to us at hello@claradermatology.com with any online ordering questions

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